Conflict mediation

Plant engineers
4,000 employees worldwide

2 executives in Germany, connected as interface partners

• How can we restore the major process disturbances between the interfaces – along with personal feuds between the process partners – to a cooperative, appropriate and target-oriented communication after years of feud?

• Mission clarification with the superior executives
• Several preparatory meetings with the “protagonists”
• Meeting with both protagonists and the mediator
• Final meeting: both cooperation partners, their managers and the mediator

Diligent patient preparation in individual discussions in order to

• Eliminate accusations, allegations, insinuations, etc.
• Consistent focus on requests for future communication and cooperation

Diligent, patient and persevering negotiation of agreements

6 months

Organisational changes in the area of both partners have contributed to good cooperation in the future by reducing the interfacing areas.

• Process safety: the partners are still not best friends, but cooperate again in the customers’ best interests.
• Astonishment of the superior executives about the unanimously positive result in spite of the long-standing stalemate situation.